Terms & Conditions
Please Read Carefully!
Terms & Conditions
TERMS OF AGREEMENT
In the following terms & conditions “the stylist” shall mean Simply Elegant Occasions
“The client(s)” shall be the person or persons defined as the hirer or couple in
the wedding or event booking or an agreed agent of the couple or hirer such as but not limited to an event planner. It is agreed that the following terms set out in this agreement are
binding & no variation or modification of this agreement shall be effective unless agreed
by both parties in writing only prior to signing & paying booking fee.
(an Email is acceptable as in “writing”)
Booking Fee / Payments
1a) A non-refundable booking fee of £50 secures your date & requested décor, hired items, services listed on your invoice. Your date will be held for you for 14 days only after receiving your quote. After such time, we cannot ensure your date will remain available for you if you do decide to go ahead.
2a) The booking fee is non-refundable or transferable in the event of cancellation.
3a) In the event that your Wedding is postponed to a later date within reason Simply Elegant will retain the booking fee and as long as Simply Elegant are available for the new date and time of your wedding will honour the booking.
4a) The booking fee is held as a damage deposit from the date of the event and refunded within 3 days of the event once all hired items have been checked ok
5a) Invoice for the final balance will be issued 8 weeks prior to the wedding day and must be cleared no later than 4 weeks prior.
6a) If payment in full is not completed by said date, this agreement may be terminated &
payments made up until this point will be forfeited by the client.
7a) Acceptable forms of payment include cash, bank transfer & cheque. Our preferred method is bank transfer.
8a) If you wish to book any of our services within 8 weeks of your wedding date, full payment will need to be paid at the time of booking.
9a) After securing your booking, we do not allow more than 30% of your total spend on your booking to be cancelled, Amendments & additions can be made up until 6 weeks
prior to your day.
Hire & Liability
1b) All hired decorations, stock & equipment including storage boxes & other items associated with our stock remain the absolute property of Simply Elegant at all times and as such are included as items that will be deducted from your security deposit (or invoiced to you) if lost or damaged while in your care.
2b) It remains the client’s sole responsibility for all hired decorations, stock & equipment from the time that it is delivered to the time it collected if Dry hiring any of our decorations, stock or equipment it remains the Dry/DIY hire client’s sole responsibility from the time it is collected to the time it is delivered back.
3b) If the client is Dry/DIY hiring any of our decorations, stock or equipment when hired items are delivered back by the client, they cannot just be left at the drop off address a member of staff must be present to take delivery and a check of the items must be made by a member of the Simply Elegant team while client is present. The client assumes all responsibility if any damage or loss occurs in the event that items were delivered back inappropriately and not received by a member of the Simply Elegant team.
4b) Simply Elegant assumes that Dry/DIY hire clients or agents sent on behalf of the client to collect their hired decoration, stock or equipment items, have adequate car insurance which is enough to cover cost of Simply Elegant goods if in the unfortunate event there is an accident.
5b) The client agrees to be charged the full cost to replace any items that are damaged, lost or stolen, cost will be taken from security deposit. If total exceeds the security deposit, the client shall be invoiced for the remaining amount. This should be paid within 30 days of invoice.
6b) The Security deposit is £50 for all bookings. In some cases, an extra security deposit is required above the £50, you will be notified at the time of receiving your quote if you have selected an item that incurs a higher security deposit.
Terms for popular Items/Services
1c) TABLECLOTHS, NAPKINS & CHAIR COVERS: Excessive dirt, grime or damage to any of our linens may result in the client being charged to launder or replace. Excessive can mean but is not limited to the linens etc not being used in the intended way such as using cloths or napkins to clean up mess or wipe floors or letting children draw or write on them etc
2c) MOVING OF DÉCOR/PROPS: It is agreed that all large décor and/or props we provide is likely to be placed/displayed where the client has stipulated except in the circumstance where The Stylist deems it unsafe or impractical once they arrive to set up. At no point unless agreed prior can our larger décor/props be moved without consent once The Stylist has placed them out & left the venue.
4c) FINISHING TOUCHES: The client agrees that all items provided by Simply Elegant will be used in their intended manor only, for example (examples used but scenarios not limited to these laid out) candle holders being used as ashtrays or charger plates being used to eat or serve food from. If we deem on collection that items have been used in ways other than the intended this may result in the client being charged for said items in full or charged to clean the items.
5c) ALTERNATIVES: Simply Elegant endeavours to always provide the exact items a client has booked but in the very unusual event that an item you have hired has been collected from another event damaged beyond reasonable repair, lost or stolen we reserve the right to offer/use an alternative option within reason i.e the same or similar colour, height, size, style of item etc. The Stylist will notify the lead client in most cases if after much effort we cannot purchase or source the exact item the client has hired in time for the client’s event.
1d) The Stylist or any of their team cannot be held responsible for laying out such items as Table & Chairs in the client's venue unless specifically agreed upon prior, it is agreed that the venue or the clients are responsible for this before the arrival of The Stylist arriving to dress.
2d) It is the client’s responsibility to ensure that the requested decorations, stock and equipment fully comply with the venue’s rules & regulations beforehand (such as but not at all limited to examples such as the use of real candles or the use of confetti). If for any reason The Stylist cannot comply with the booked décor, stock and/or equipment due to the venue’s rules Simply Elegant cannot be held liable and the fee for said items will not be returned.
3d) Simply Elegant has the right to terminate this contract if in the unlikely event that any member of staff is abused by client or an agent of the client or if communications break down between client & Simply Elegant. The booking fee will be returned in the instance that communications break down & Simply Elegant feels unable to work with said client.
4d) The stylist reserves the right to capture photographic images of all styling, décor & hire stock that we provide to any event and at any time after said event share them on including but not limited to social media, our marketing materials, our website and other media’s such as online blogs, print such as magazines etc unless specifically agreed upon in writing before the signing of this agreement.
5d) In the event the client assigns an agent or decision maker (for example but not limited to an event/wedding planner) to approve, disapprove or answer on the client’s behalf Simply Elegant cannot be held liable for the agent/decision makers decisions.
6d) In the unlikely event that an act of god or unavoidable event should stop the stylist fulfilling a booking Simply Elegant cannot be held responsible. In the event that an unavoidable or official situation should occur such as but not limited to the venue cancelling the wedding or event due to safety reasons or forced situations Simply Elegant reserves the right to retain all monies paid, but will endeavour to accommodate the booking for a future date within 1.5 years of the cancellation, if Simply Elegant is available for the new date. If a self-imposed cancellation (cancelled by the couple by choice) should occur it will be at the discretion of Simply Elegant based on the date of wedding, how much preparation & creation has been done on your wedding or event as to whether any refunds will be offered or if we will endeavour to accommodate the booking for a future date, any refund will not include the booking deposit and only monies paid over this will be considered for refund.
7d) If a situation should arise as described in 6d, any personalised items that were created for your wedding or event with the forced cancelled wedding or event date shown/printed, these will need to be amended for the new date and will incur a fee in order to reproduce or amend said items to the new date of the wedding or event.
8d) In the event that a forced cancellation of a wedding or event should happen multiple times due to circumstances that are unforeseen or uncontrollable, Simply Elegant will allow up to 2 date exchanges within 1 year of the original date free of charge, if the client chooses to change the event to a date that is more than 12 months from the original booking an additional fee may be charged to cover annual price rises & costs that Simply Elegant may incur for filling the event at a later date.
9d) Simply Elegant has full right to amend or change this agreement at any time. If any amendments or changes are made, you will be notified.